Quick Guide

This page summarizes how shipping works at HeavyFit Parts. For the full legal terms, read our Shipping Policy.

Where we ship

- Contiguous United States (48 states) only.

- Alaska, Hawaii, Puerto Rico, and APO/FPO are not available unless we agree in writing in advance.

- Bulk or special B2B orders: email support@heavyfitparts.com.

Order confirmation & availability

- You’ll get an order confirmation email right after checkout.

- We then confirm stock/availability with the manufacturer/supplier.

- If an item is unavailable or backordered, we’ll email options. Depending on timing, we may void the pre-auth or refund captured payment under our Payment Terms.

Processing & fulfillment

- We submit confirmed orders to the supplier within 1–2 business days.

- Built-to-order/custom items: we’ll obtain a current lead-time from the manufacturer and share it with you. If the timeline materially changes and production hasn’t begun, you may cancel for a full refund. Once production starts, cancellation isn’t possible.

- Backorders: some product pages show estimated restock dates (subject to change by suppliers). If dates shift materially after you order, we’ll notify you with options (wait, alternative, or refund per Payment Terms).

Estimated delivery times (from shipment)

- Standard Ground: 3–10 business days.

- Freight/LTL: 5–14 business days (depends on routing & carrier scheduling).

These are estimates. Carrier capacity, weather, supply chain, and other factors may affect timing.

Tracking, insurance & freight service

- We’ll email tracking promptly after the supplier/carrier issues it.

- If you haven’t received tracking within 6 business days of our “order processing” notice, email support@heavyfitparts.com.

- All shipments are insured against loss or damage in transit.

- Freight (LTL) deliveries are typically curbside to the nearest accessible point. Liftgate/inside/appointment services may be available for an extra fee - contact us in advance to avoid any unexpected fees.

Delivery issues

- Delayed or lost: If delivery runs late, contact us. We’ll open a carrier trace and coordinate for up to 14 calendar days. If the carrier confirms lost, or it can’t be located within that window, we’ll refund in full or send a replacement (subject to availability).

- Damaged on arrival:

- Take photos of packaging and product immediately.

- If a signature is required, note all visible damage on the Proof of Delivery (POD) before signing. Missing POD notes can cause the carrier to deny a claim.

- Email support@heavyfitparts.com within 48 hours with photos and details. We’ll coordinate a replacement, credit, or refund as appropriate.

- Missing items: Email us within 7 days of delivery with your order number and what’s missing. We’ll verify with the supplier and resolve it.

Shipping costs

- Calculated at checkout or quoted for freight shipments before you pay.

- Some products may qualify for free or discounted shipping under supplier terms or promos (only when explicitly stated at checkout).

- Any surcharges/accessorials are disclosed before order confirmation.

Address accuracy

- Please enter the correct, complete address. If a shipment returns to us for address issues, re-shipment fees may apply.

Need help?

- Email: support@heavyfitparts.com

- Phone: 833-711-0201