Quick Guide Returns

This page summarizes how returns and refunds work at HeavyFit Parts. For the full legal terms, see our Return & Refund Policy.

Can I return my order?

We accept returns only in these situations:

- Arrived damaged or defective (notify us within 24 hours of delivery and note damage on the carrier’s POD if a signature was required).

- We sent the wrong product.

- Carrier confirmed loss (package never arrived and the carrier declares it lost)

Not eligible: change-of-mind, incorrect choice, or “not what I expected” returns. Reach out to our support team to confirm, we will try to help you however we can. 

Items that are always final sale

- Sale/clearance items

- Custom or special-order products

- Electrical, hydraulic, or wear parts that have been installed, connected, or used

- Items returned used, incomplete, or altered

How to start a return (3 steps)

1. Email us: support@heavyfitparts.com with your order number, what happened, and clear photos/video.

2. Get an RMA: If eligible, we’ll issue a Return Merchandise Authorization (RMA) and written instructions.

3. Ship within 7 days: Send the item back within 7 calendar days of the RMA. Use a trackable, insured carrier. For heavy/freight items, we can arrange return freight for you and deduct the cost (and any applicable fees) from the refund.

Returns without an RMA will be refused.

Important delivery tip that protects your claim

If your shipment requires a signature, inspect before signing and note any visible damage on the Proof of Delivery (POD). Missing POD notes can cause the carrier to deny a damage claim.

Who pays shipping?

- If your item is defective, damaged on arrival, or we shipped the wrong product, we’ll cover return shipping.

Restocking fee

For eligible returns that are not due to damage/defect/our error, a 15% restocking fee applies and is deducted from the refund.

Refund timing and method

- Refunds are issued after inspection/approval to the original payment method.

- Most refunds post within 7–14 business days after approval (your bank’s timing may vary).

- Partial refunds may apply if items are not returned in original condition, are missing parts, or arrive outside the return window.

Exchanges

Exchanges are available only for defective, damaged, or incorrectly supplied items. Otherwise, place a new order.

Cancellations

- Before shipment: cancel for a full refund.

- After shipment: follow the return process above (if eligible).

Quick Guide Warranty

Who provides the warranty?

Products are covered exclusively by the manufacturer’s warranty, if provided. HeavyFit Parts does not offer its own warranty or extend/modify the manufacturer’s terms. Details can vary by product and are available on request or on the product page.
Read the full terms: Warranty Policy.

How we help:

We’ll advocate for you and assist with the pre-processing of your claim by:

- Explaining documentation requirements

- Submitting your claim package (or directing you to the maker’s portal)

- Coordinating status updates with the manufacturer

Final decisions (eligibility, coverage, remedy, and any costs) are made by the manufacturer under their warranty terms.

What counts (and doesn’t) as a warranty issue:

- Typically covered: manufacturing defects or failures under normal use within the warranty period.

- Not covered (examples): shipping damage (that’s a carrier claim—see the Shipping Policy), improper installation, misuse/overloading, operation outside specs, normal wear items (teeth, edges, belts, hoses, seals) unless specifically warranted, unauthorized repairs/mods, non-approved parts/fluids, cosmetic or environmental damage, accidents/external events.

If a fault appears, stop using the product. Continuing to operate it may worsen the issue and can void coverage.

How to start a warranty claim:

Email support@heavyfitparts.com within 7 days of discovering the issue and include:

- Order number and purchase date

- Product details (model, SKU, serial number, date received)

- Description of the issue (when it occurs, any error codes/indicators)

- Photos/video of the issue and overall setup/installation

- Proof of installation by qualified personnel (if applicable) and maintenance logs

- For delivery damage: the POD noting damage (if a signature was required) 

Don’t ship anything back until you receive a written RMA. Unauthorized returns will be refused.

What happens next:

- The manufacturer evaluates your claim.

- If approved, they decide the remedy: repair, replacement part, replacement unit, or credit, and how it will be handled (on-site, service center, return-to-base).

- If a return is required, we’ll send RMA instructions.

- If denied, we’ll share the reason and any out-of-warranty options. We try to help our customers.

Costs & limitations (set by the manufacturer):

- Shipping for approved warranty replacements may be covered, but this is not guaranteed.

- Labor/travel costs are often not covered unless explicitly stated.

- If a claim is denied after inspection, you may be responsible for all associated costs (including return freight).

- HeavyFit Parts is not responsible for downtime, rentals, lost profits, or other consequential/incidentals. See Terms of Service

Other things to know:

- Warranty periods and any registration requirements are set by the manufacturer (some require registration shortly after purchase).

- Transferability is at the manufacturer’s discretion and is usually not transferable.

- Unauthorized repairs/modifications can void coverage. Contact us first so we can coordinate an approved path.

Need help?

- Email: support@heavyfitparts.com

- Phone: 833-711-0201

- Hours: Mon - Fri   9:00 AM - 5:00 PM ET