Last Updated: August 2025

1) Overview

HeavyFit Parts, a brand of STOA Holdings LLC (“we,” “us,” or “our”), sells products that are covered exclusively by the manufacturer’s warranty, if any is provided. Unless expressly stated in writing for a particular product, HeavyFit Parts does not offer any separate or additional warranty and does not modify, extend, or substitute the manufacturer’s warranty.

The specific warranty terms, coverage periods, exclusions, and remedies for each product are set by the manufacturer and may vary by product line and component type. Where available, warranty details will be presented on the product page or provided upon request.

2) Our Role in Warranty Claims

While HeavyFit Parts is not the warrantor, we will advocate for you and assist in the pre-processing of warranty claims with the applicable manufacturer. Our support generally includes:

- Guiding you through documentation requirements;

- Submitting your claim package to the manufacturer (or directing you to the manufacturer’s portal, if required);

- Coordinating with the supplier/manufacturer on status updates and next steps.

Important: The manufacturer makes the final determination on eligibility, coverage, remedy, and any costs (if applicable). All approvals, repairs, replacements, credits, or denials are at the manufacturer’s discretion under their warranty terms.

3) What Is and Is Not a Warranty Issue

- Warranty issues typically include manufacturing defects or failures that occur under normal use within the stated warranty period.

- Not warranty issues (common examples):

- Shipping damage or concealed damage in transit (see Section 5; handled as a shipping claim, not a warranty claim).

- Damage due to improper installation, misuse, overloading, or operation outside specifications;

- Wear items and consumables (e.g., teeth, edges, belts, hoses, seals) unless a manufacturer explicitly warrants them;

- Damage after unauthorized repairs or modifications, or use of non-approved parts/fluids;

- Environmental, corrosion, cosmetic damage that does not affect function, or damage due to accidents or external events.

 

Continuing to operate a product after a fault appears may worsen the condition and can void warranty coverage. Stop use and contact us promptly.

4) How to File a Warranty Claim

Email support@heavyfitparts.com with the following, promptly and no later than seven (7) calendar days after discovering the issue:

- Order number and date of purchase;

- Product details (model, SKU, serial number, date of receipt);

- Description of the issue, when it occurs, and any error codes/indicators;

- Clear photos and/or short video showing the issue and the overall installation/setup;

- Proof of installation by qualified personnel (if applicable) and any maintenance logs/records;

- For any damage noticed at delivery, copies of the carrier Proof of Delivery (POD) noting the damage (see Section 5).

We may coordinate troubleshooting with you and the manufacturer (e.g., guided tests, additional photos, or inspection at an authorized service center) before a claim can be evaluated.

Do not ship any product back without a written Return Merchandise Authorization (RMA). Unauthorized returns may be rejected.

5) Shipping Damage vs. Warranty

Shipping damage is not a warranty matter - it is a carrier claim. Refer to our Shipping Policy.

6) Evaluation, Approvals, and Remedies

- The manufacturer evaluates the claim against its warranty.

- If approved, the manufacturer will determine the remedy (e.g., repair, replacement part, replacement unit, or credit) and the logistics (on-site, return-to-base, authorized service center, etc.).

- If a return is required, we will provide written RMA instructions. Do not return any product without RMA authorization.

- If a claim is denied, we will relay the manufacturer’s reason and, where possible, options for out-of-warranty service.

7) Costs, Freight, and Service

Responsibility for costs (including inbound/outbound freight, diagnostic or evaluation fees, labor, travel, and on-site service) is determined by the manufacturer’s warranty terms. In many cases:

- Shipping for approved warranty replacements may be covered by the manufacturer, but this is not guaranteed;

- Labor and travel costs are frequently not covered unless expressly stated;

- If a claim is denied after inspection, the customer may be responsible for all associated costs, including return freight;

- Where helpful, HeavyFit Parts can help coordinate freight and logistics; any costs not covered by the manufacturer remain the customer’s responsibility.

HeavyFit Parts is not responsible for downtime, rental costs, lost profits, or other consequential or incidental damages arising from warranty issues or service delays. See our Terms of Service for the limitation of liability that applies to all purchases.

8) Warranty Periods and Registration

Warranty periods and any registration requirements are set by the manufacturer. Some manufacturers require product registration within a set period after purchase for the warranty to apply. Where this is required, the customer is responsible for completing registration. Please keep all purchase records, serial labels/plates, and installation documentation.

9) Transferability

Whether a warranty is transferable to subsequent owners is decided solely by the manufacturer. Unless a manufacturer explicitly allows transfer, warranties are typically non-transferable.

10) Unauthorized Repairs and Modifications

Repairs, modifications, or disassembly performed without prior written authorization from the manufacturer (or outside of an authorized service network) may void coverage. Always contact us first so we can coordinate an approved path forward.

11) Final Sale and Special Items

Clearance, discounted, and custom-built products are final sale under our Return and Refund Policy. Final sale status does not remove manufacturer warranty coverage, if any exists, but it does mean HeavyFit Parts will not accept returns except as required by law or specifically allowed under a manufacturer’s warranty process.

12) Relationship to Other Policies

This Warranty Policy should be read together with our Terms of Service, Shipping Policy, and Return and Refund Policy. In the event of conflict, the Terms of Service govern your purchase and use of our Website and services. Nothing in this policy limits any non-waivable rights you may have under applicable consumer protection laws.

13) Contact for Warranty Assistance

Email: support@heavyfitparts.com
Phone: 833-711-0201

14) Manufacturer Warranty Index (to be updated)

When our supplier catalog is finalized, we will publish a manufacturer index here with links to each brand’s warranty terms and claim procedures. In the meantime, please contact us and we will obtain the current warranty documentation for your product.

15) Changes to This Warranty Policy

We may update this Warranty Policy from time to time. Updates take effect upon posting the revised version to our Website. Your continued use of our Website or purchase of products after any changes constitutes acceptance of the updated policy.